Customer Service
Customer Service Policy
Optitec NZ is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2 and 5 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange a backorder or a full refund.
Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods have a major fault, have been wrongly described, are different to the product purchased on the website.