Warranty Policy

Optitec provides the following parts warranties, commencing from the date of purchase:

Optimover V3: 3-Year Parts Warranty
All Terrain Mover: 2-Year Parts Warranty

All warranties are provided on a Return-to-Base basis.

Proof of purchase (receipt or invoice) must be retained and provided when making a warranty claim.

This warranty applies to the original purchaser only and is not transferable.

Note: For purchases made prior to April 2024, Optitec offered:

A 3-Year warranty on the Optimover motor, and
A 1-Year warranty on all other Optimover parts and accessories.

Optitec warranties are provided in addition to your rights under the Consumer Guarantees Act 1993 (New Zealand).

Returns Policy

At Optitec, we are passionate about doing the right thing for our customers. However, as a small family business, our returns policy may look different to large businesses.

See our full policy here.

Optimover

If you are considering an Optimover and expect it will be used on non-concrete surfaces or inclines, please contact us for advice on the capability of the Optimover specific to your situation. We suggest you undertake a "Try Before you Buy" to ensure it is the right product for your requirements.

A restocking fee of 15% of the purchase price will be made but can vary depending on condition of the Optimover being returned.

All Terrain Mover

We recommend reading all FAQs prior to purchase and discussing your scenario with us directly if you need any clarification regarding the capability of the All Terrain Mover.

A restocking fee of 15% of the purchase price will be made but can vary depending on condition of the All Terrain Mover being returned.

Definitive Advice Disclaimer

Optitec NZ is frequently requested to provide specific advice information regarding the abilities of the Optitec machines and accessories, however any information provided is only general in nature and we cannot provide definitive advice due to the number of variables involved in each situation. We will never guarantee the performance of the Optitec machine in a particular situation without actually carrying out our own testing procedures for this specific situation.